Internet not working?
Check for a local outage, restart equipment safely, and narrow down where the connection problem is happening.
Internet & Wi-FiView guide →
Practical help, one step at a time
What do you need help with today?
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Choose the issue you’re having and follow simple steps for internet, Wi-Fi, TV, mobile, billing, or account access. Each guide explains what to check first and when to contact Xfinity.
✓ Easy-to-follow steps✓ Browse by topic✓ Official support links
Your guide checklistStart with the basics
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Identify the issue✓
Try safe first steps✓
Know when to contact supportHelpful information, without the guesswork
Choose the type of help you need
Select a category below, or search for the problem you’re trying to fix.
Slow Wi-Fi or frequent drops
Practical checks for weak signal, congestion, and devices that keep disconnecting.
Internet & Wi-FiView guide →
Set up a modem or Wi-Fi router
Prepare your equipment, connect cables, and find your Wi-Fi network details.
Modem & RouterView guide →
Activate a new modem or internet service
What to prepare before activating compatible equipment or a new service.
Modem & RouterView guide →
TV box or remote not working
Try basic power, pairing, input, and cable checks for common TV equipment issues.
TV & StreamingView guide →
Troubleshoot the Xfinity Stream app
Resolve common app loading, playback, and sign-in issues on supported devices.
TV & StreamingView guide →
Activate Xfinity Mobile or a SIM/eSIM
A preparation checklist for activating a supported phone or moving service to a device.
MobileView guide →
Sign-in and account access help
Basic checks for password, browser, and verification problems.
Account & LoginView guide →
Understand a bill or payment issue
Organize the details needed to review a charge, payment, or plan change through official channels.
Billing & PaymentsView guide →
Xfinity refund eligibility and status
Learn when a refund may apply, common processing times, and how to check its status.
Billing & PaymentsView guide →