Prepare your equipment, connect cables, and find your Wi-Fi network details. These general steps may help you narrow down the issue before contacting the service provider.
Before you start: Keep your equipment model and any error message handy. Never share your password, one-time verification code, or full payment details with someone who contacts you unexpectedly.
Steps to try
- Place the modem/router near a power outlet and the incoming internet connection, in an open and ventilated area.
- Connect the cable supplied for your service to the correct port, then connect the power adapter.
- Wait for the equipment to finish starting up. Indicator lights and startup time vary by model.
- Use the network name and password printed on the equipment label or in the setup instructions, unless you have changed them.
- Follow the official Xfinity activation instructions for your device and service, then connect a phone or computer to test the connection.
Good to know: Only use the power adapter supplied or approved for your equipment.
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