Follow these general steps to join a device to your home wireless network. These general steps may help you narrow down the issue before contacting the service provider.
Before you start: Keep your equipment model and any error message handy. Never share your password, one-time verification code, or full payment details with someone who contacts you unexpectedly.
Steps to try
- Open Wi-Fi or Network settings on the device you want to connect.
- Select your home network name. Check the router label or your saved network settings if you are unsure which one is yours.
- Enter the Wi-Fi password exactly, paying attention to uppercase and lowercase letters.
- If the device cannot connect, forget the saved network and reconnect, then restart the device if needed.
- If no devices can connect, restart the router and check for a service interruption.
Good to know: Only connect to a network you own or have permission to use.
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