Practical checks for weak signal, congestion, and devices that keep disconnecting. These general steps may help you narrow down the issue before contacting the service provider.
Before you start: Keep your equipment model and any error message handy. Never share your password, one-time verification code, or full payment details with someone who contacts you unexpectedly.
Steps to try
- Run a speed test near the router and compare it with a test in the room where the problem occurs.
- Move the router into an open, central location, away from cabinets, thick walls, and large electronics.
- Restart the router and pause large downloads or streaming on other devices while testing.
- If your router offers both 2.4 GHz and 5 GHz Wi-Fi, try the other band. 2.4 GHz may reach farther; 5 GHz can be faster at shorter range.
- If multiple devices remain slow in different rooms, check for an outage and contact official support to review your plan, signal, or equipment.
Good to know: A speed test over Wi-Fi can be affected by distance, device capability, and network congestion.
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