What to prepare before activating compatible equipment or a new service. These general steps may help you narrow down the issue before contacting the service provider.
Before you start: Keep your equipment model and any error message handy. Never share your password, one-time verification code, or full payment details with someone who contacts you unexpectedly.
Steps to try
- Confirm that the modem is compatible with your Xfinity plan and that your service is active at the address.
- Connect the modem using the instructions supplied with the equipment and wait for it to start.
- Connect a phone to the modem’s default Wi-Fi network or connect a computer by Ethernet, as applicable.
- Use the official Xfinity app or activation page and follow its current instructions. Sign in only on the official Xfinity site or app.
- If activation fails, record any error message and contact official support. Do not share passwords or one-time codes with strangers.
Good to know: Activation options can vary by device, account, and service type.
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