A checklist to help prepare for a service move or account change. These general steps may help you narrow down the issue before contacting the service provider.
Before you start: Keep your equipment model and any error message handy. Never share your password, one-time verification code, or full payment details with someone who contacts you unexpectedly.
Steps to try
- Check the service availability for your new address through the official Xfinity website.
- Review your current plan, equipment requirements, appointment options, and any contract or fee details before confirming a change.
- Use the official account portal or contact channel to schedule a move or request a plan change.
- Follow the instructions for returning equipment, and keep the receipt or tracking information.
- Save the confirmation and review the next bill to make sure the requested change was processed.
Good to know: Cancellation terms, equipment return rules, and fees depend on your account and plan.
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